GBS TEAM LEADER

Who we are looking for

A GBS TEAM LEADER to join our team at KCA Deutag Group, to be based at our offices in Saudi Arabia.

This position is open to Saudi nationals in accordance with local regulations.

Key details

Job title:  GBS TEAM LEADER

Location: Saudi Arabia

Contract Type: Permanent

Rotation/work schedule: 335/30 (5 days per week)

One Team. One Journey.

KCA Deutag was acquired by H&P, Inc. on 16th January 2025. We’re creating an organization with an enhanced global footprint, exceptional service capability and superior technology offering.

Search our vacancies here.

Don’t see the right fit for you? Our integration with H&P is ongoing. For additional job postings, please visit H&P’s career opportunities.   

About KCA Deutag

A leading drilling, engineering and technology partner in current and future energy markets. Delivering innovative solutions to ensure a secure, affordable and sustainable energy future.

Opportunity for all

As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all and are happy to make any reasonable adjustments you need during the recruitment process.

We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.

What we offer

KCA Deutag recognises that managing talent is vital to achieving continued growth.

We will manage career development to ensure that our employees have every opportunity to develop their skills and pursue ambitions. We promote a culture in which employees are encouraged to communicate openly and honestly on any issues, concerns or suggestions they may have.

If you are looking to boost your career, in a business with excellent growth opportunities across the hydrocarbon and clean energy sectors, with an attractive market-rate salary on offer, contributory pension, benefits and the opportunity to learn from great colleagues, then read on.

The benefits of being a KCA Deutag employee

There are many benefits of working for KCA Deutag, from our competitive salaries to our challenging and exciting working environments and beyond.

• Life insurance
• Accident insurance
• Disability insurance
• Healthcare
• Health risk assessment
• Retired benefits
• Family leave
• Vacation leave

Application process

Does this sound like something you’d enjoy? Click ‘Apply Now’ to access our simple four-step process which includes the option to upload a resume or link to Social Media profile.

Closing date

Please note the vacancy will be closed when the successful candidate has been selected.

WE CARE

Our core values. Shaping the culture and future of KCA Deutag.

For more information visit: https://www.kcadeutag.com/vision-purpose-and-values

Key details about the role and the candidate

GBS TEAM LEADER is responsible for providing high quality HR administrative support service, encompassing a wide range of HR activities associated with the employment life cycle.

To ensure an effective, efficient and professional HRSC Administrative service is provided to employees and managers across all business units by phone, email and in face-to-face meetings in relation to the employment lifecycle. To include provision of day-to-day line management for the HRSC Administration team as required within the HR Service Centre. 

Line management responsibility including their day-to-day workload and development including annual appraisals and relevant training and upskilling etc.  Upskilling and development of the HR Administration team to be multi skilled across a range of generalist HR activities and processes relating to the employment lifecycle across all business units, functions and employing entities.

Support the HRSC Manager by identifying areas for improvement in the work undertaken by the HRSC Administration team to drive efficiency and effectiveness to deliver the SLAs for business as usual (BAU) activities, streamlined processes, reporting, improved customer service and supporting HR systems and change projects. 

You and the role

• Dealing with a wide-ranging nature of requests to be allocated and cases to be managed
• Line management responsibility for the team of HRSC Administrators
• Prioritisation and allocation of HRC resources across BAU and project work
• Provide coaching, support and upskilling to team of HRSC Administrators
• Support the business with organisational change activities

Primary responsibilities 

• Lead the HRSC Admin team to deliver successfully against SLA’s
• Establish and maintain HR processes and ensure these remain under constant review and continuous improvement
• Proactive management of the relationship between HR and payroll to ensure seamless hand offs
• Ensure compliance with the KCA Deutag World-Wide Standards, policies and procedures
• Escalation points for customer complaints ensuring satisfactory resolution and implementation of lessons learned
• Support the ongoing system maintenance, new implementation or updates
• Ensure the end-to-end workforce administration & time processes are understood & followed by the HRSC and provide expert support to in-country teams as required
• Primary point of contact for all HR admin queries, providing prompt and accurate support to managers and employees
• Sound knowledge of various business units and relevant terms and conditions
• Risk assesses situations to decide on the most appropriate resolution route and ensure managers are informed about the expected route a case may take
• Employee and Relative Response support as part of the Global Crisis Management Plan (GCMP)
• Use of influencing skills to ensure that the correct action is taken by line managers
• Development and review of HR processes, procedures and systems; providing first level support to end users in their area of the business (including communication/roll out of any changes) and providing support to Global Process Owners
• Undertake HR system testing, including the development of test scripts as/if required
• Conduct data quality checks in accordance with new processes, ensuring templates and paperwork are aligned and checked thoroughly, data governance, controls and manage any non-adherence through refresh training or support
• Undertake project work to support the business or HR function where advisory input is required, this could include taking on the role of Project Manager or coordination of overall administration activities for the service centre were deemed appropriate
• Provide support, advice and guidance to Global Entities
• Plan, organise and prioritise own workload and that of the HRSC Administration team in line with SLA prioritisation categorisation
• Plan HRSC resource levels considering volumes of work requests and project activity
• Multi-tasking across a range of HR BAU and project activities running simultaneously
• Planning and organising of upskilling plan for HRSC Administrators
• Ensure continuous communication with all relevant parties involved in case management
• Encourage continuous communication within team and with all customers

Experience

• Proven experience in a similar field within oil & gas industry.
• Excellent interpersonal and communication skills

Behaviour and Skills

• Proficient spoken English (additional languages beneficial)
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with SAP PM modules
• Analytical with the ability to assess situations accurately and identify variances
• Self-motivated and able to organise tasks to meet deadlines
• Assertive in achieving goals within a set timeframe
• Determined to make informed decisions independently
• Time management, prioritisation, and organisational skills
• Attention to detail and quality
• People leadership including coaching and feedback
• Influencing skills with all levels of stakeholder
• Knowledge of HR policies and procedures
• Focused on personal development and continuous improvement

Minimum qualifications

• Degree / Diploma
• Degree/HR qualification or relevant generalist HR work experience
• PC skills (HR systems, Microsoft office, SharePoint)